According to the footer, the brand is owned by Estolio Limited and operates under an PAGCOR license. I just want to let everyone know that I have recieved my funds today by the casino there for I am happy with final decission as I would of done it my self right after getting the money. Simple question man, all i want is my money you can post whole conversation I did nothing bad, I was a little extra from time to time but I did give you guys 38k i just a bit over a year, so If asking for extra is a sin so be it.
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Your post code was also entered wrong originally (from you) then as the laws of caurcoa become stronger our accountants do deeper checks now which is required by our gambling license. Then we asked you to edit it, instead you went around posting 20+ drama filled messages, lying saying you’re not over a limit so on. When all you really needed to do was correct your post code. Anytime you messaged us wanting “sponsorship” (which we don’t do) you had 1 viewer. Please understand your streams are going nowhere and are not beneficial to a casino whatsoever as previously explained then you demanded a bonus saying your viewers wanted to see you spin more blah blah. And you also know how withdrawals are processed and their timings.
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As such, ACMA has asked Australian internet service providers to block access to each of the sites. ACMA said Viperspin, Just Casino, Betandplay, Play Fina and Comic Play Casino had been operating illegally in Australia. The regulator deems this in breach of the country’s Interactive Gambling Act 2001.
- Registration is easy – it takes just a minute to open your account.
- I understand that you have term and conditions it’s plays responsibly to read it however let’s face it no really reads it.
- I can assure you this player has no email with us, and if he does I’m sure he can forward it to yourself and we can have a live call and see?
- Initially, you stated that you did not open a second account, but as well as confirming that the Gmail address used to open this account was yours, you also later stated that you may have opened a second account accidentally.
- The complaint was closed as resolved after the casino and the player made a deal and the player received the promised money.
- In many instances, the limits are high enough to not impact the majority of players.
Payment Options
Keep reading our ViperSpin Casino review to learn more about this casino and decide whether it is a good choice for you. There are only a few payment methods supported by ViperSpin, including Visa, MasterCard, Skrill, AstroPay, MiFinity, Bitcoin, Ethereum, and Litecoin. Given that both the minimum deposit amount and the withdrawal cap are only set at €10, they are very reasonable indeed. However, the operator only permits small weekly and monthly maximum payouts compared to other casinos. You should also be informed that it could take up to 7 working days to complete withdrawals of more than €1000. Finally, in order to comply with AML rules and prevent additional fees, you must wager your deposits at least once before requesting a cash-out.
Player is experiencing an issue with the casino fees.
It is true i was miss lead when i first checked the casino at the withdrawal section it said $15,500 withdraw limit but if you go through the fine print then it states $3200 withdraw limits. And after reading all the fine print i am questioning the legitimacy of the casino itself it states it is Australian and VPN friendly then goes to say Australia is a restricted country. I then saw that they kept my address the same but changed my my country of origin to Malta seems sus. If this user is happy to attach his email, we can forward literally every bet they’ve placed to show RTP. We’d also really like to see how you were ‘treated like shit’ our support are nothing but some of the friendliest people on the internet so a chat log would be great to resolve. The team will assign the complaint to the casino once the review is done and the casino’s review card created.
ACMA orders blocking of five more offshore gambling websites
We have now received further evidence from the casino and this will be reviewed. I have since requested further evidence of the player’s transactions from the casino, upon receipt of which we will re-evaluate this case. Therefore, the issue at hand is the use of multiple accounts. As previously mentioned, your lawyer / legal team are welcome to contact us directly and we will allow Guru now the time to go through all provided documents otherwise it will continue back and forth.
- I have tried to make multiple withdrawals that get knocked back with an error message saying “insufficient account balance”, even though on the withdrawal page it shows my balance “available for withdrawal”.
- It is certified for fair gaming by multiple top audit agencies including BM Test Labs, QUINEL and Gaming Labs International (GLI).
- We would say ViperSpin Casino has a good customer support based on the responses we have received during our testing.
- Except for $1,200.00 bonus and $250 with a wager of x20 to keep me silent regard this.
Deposits and Withdrawals at ViperWin Casino
I can assure you this player has no email with us, and if he does I’m sure he can forward it to yourself and we can have a live call and see? Allowing people to pay for negative reviews on casinos to “damage” reputation is a bit unfair I’m sure you can agree with me on that. You have literally had the most simple issues with every part of this, you were over a weekly withdrawal limit, you had the wrong post code, you are wrong.
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Additionally, which it is quite sad we use our main email to assist players with anything that is sophisticated. So why do you keep going on and on about the post code when I never did anything different than every other time that I wanted to take money out. As mentioned you are permanently banned after this balance. I really don’t have the energy to deal with your nonsense 50x times weekly asking for bonuses because you’re some large streamer, and all the other nonsense you message. viperspin casino is a medium-sized online casino, according to my research and estimates of its revenues. The size and revenues of an online casino are important, because small gambling websites can theoretically struggle to pay out big wins to especially lucky players.
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We definitely did our absolute best by Markus in this case, refunding all deposits + well over $5,000 AUD of bonuses on top. Live chat can not close accounts, and nothing was referred to us. If you have a transcript of your conversation and them agreeing that it was now closed that would be incredibly helpful to us. Regardless no one confirmed your account was closed on our end either, if you had not of made two accounts in the first place this would not have occurred. However you have contacted me through a streamer saying you can lift my account and continue to play and my original account will be deleted withdraw on your account would have and issues anymore. I acknowledge that you have given me “bonus cash” however I have never profited from any of the bonus.
Where is ViperWin casino licensed?
ViperSpin doesn’t accept players from the UK so I don’t really understand how you can have any experience with them. As yu can see, every time any player accuses any casino of “being a scam”, we encourage the player to submit the complaint, so the real problem can be detected and investigated. Well, no wonder there is still no submitted complaint from this player so far. Hi Radka, I have already spoken to Adam regarding this a personal attack was done last night on our casino and this guy is one of the people that were on this post. I did send Adam full information but allowing people to slander the casino is a bit unfair.
- Trent feel free to confirm that amount with your banking provider + we can also attach deposit screenshots from our back end.
- It’s important to note that in most online casinos, opening only one account is allowed.
- Decide how much money you want to take out and enter that amount.
- Although the winnings were accumulated without the use of the bonuses, this is still a direct breach of the terms and conditions.
- Yes, ViperWin casino has a good collection of live casino games from Evolution Gaming, Ezugi, Lucky Streak and a number of other vendors.
- You can expect to be treated fairly and have an enjoyable playing experience, without having to worry about any of the negatives common at bad online casinos.
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In this review, ViperSpin Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. However, although two accounts have been created and bonuses claimed on both, the winnings in question have been accumulated without the use of the bonus. The player also had their account verified, and unfortunately, the duplicate account was not detected. We are of the opinion that all winnings earned legitimately should be paid, even if the casino wishes to close your account thereafter. However, as the casino has mentioned the use of multiple accounts, I would like to review any supporting evidence the casino can provide.
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We are happy to work with you + Guru however there’s no need for the language especially on a public forum. You approved my account you took my money and now you are clearly not prepared to pay me. 3 or 4 weeks ago I deposited $3,000 to their casino to see how I went and over the last 3-4 weeks I have accumulated this $3,000 to over $330,000 going in and out of the site betting whenever I felt like it.
Gameplay is slick and you can pay directly from your mobile device in fiat currency or cryptocurrency. The use of HTML5 ensures you get an interface that is responsive and loaded with full HD graphics. It also gives you access to the full library of 9,900+ titles directly on your mobile device.
I am not scammer or liar I am a streamer and I was asking for bonuses but it was all asked for once i would loose my own money deposite. Sometimes I will admit I was asking for more but I was just asking it was up to them to make decision. 38k inside online casino in about 1 year and 2 months is great amount of money I spent on you guys and now that i finally got something I have to go thru all this to just get paid. As i have explained to you numerous of times I have withdrawn 4200 last week with absolutely yhe same settings and details as i did this week and every other time i had to withdraw.
For larger withdrawals, the casino might ask for extra verification to make sure the money is going to the right person. You might need to provide ID or other documents if you haven’t already done so. Following these steps will ensure a smooth and efficient deposit process, allowing you to enjoy your gaming experience. All personal data is stored on a secure server that is guarded by firewalls to prevent any possibility of data theft.
We did reach out to our players asking if they could review Viperspin, is that not allowed? If people are allowed to make false reviews then there’s no issue with us asking the players that do play regularly on viperspin to give honest input based on their experience. We understand at Viper that sometimes playing one particular game can put you on a bad run however the RTP is all legally set by Wazdan and they are licensed and audited as a gaming company. ViperWin Casino offers players 24/7 customer support via email and live chatting. The FAQ section at the site is not all that comprehensive, but getting an agent on the line seemed quick enough. ViperWin offers all players an opportunity to take advantage of a 10% cashback bonus for all losses from the sports section.
Player has been accused of opening multiple accounts.
The website is easy to navigate because it is very well organised and has a structure that is comparable to that of the majority of other casino websites. You will find the tabs for the several primary game categories and the promotions area at the very top of the page. If you go all the way to the bottom of the homepage, you will reach a section that contains information on the casino’s ownership, licence, and general terms and conditions. The user satisfaction feedback of ViperSpin Casino shared by 45 users has resulted in a Great User feedback score. The reviews submitted by users are available in the ‘User reviews’ segment of this page.
Play for real money at ViperWin casino and earn loyalty coins through its loyalty program. Play ‘N Go started operations in 2005 in Växjö, Sweden, and is today one of the most respected vendors in the industry. Its primary focus is game development for mobile; all its games are also, however, compatible with the desktop platform.